Owner FAQs

We’re all in business to be successful and just like any endeavor, when interviewing a prospective property manager, you need to go in with the right mindset.

It’s essential to think of the position to be filled as a partnership in a new venture. Your property management partner will be your “boots on the ground”. It’s important your new “partner” understands your mission, vision and values so you’re working together and not in opposition. You need someone you can count on to manage your investment by screening tenants, arranging leases, collecting rents, handling maintenance and repair issues, performing evictions, and executing cost effective turnover. It’s a big and very important task! Quality property management is often the difference between a profitable, stress free ownership and an expensive and distressing nightmare. Picking the right property manager “partner” is one of the most important tasks for any real estate Investor.

To help you maximize the probability of getting a good property manager, here are ten critical questions you should expect any prospective property manager to answer with clarity and confidence.

• How long have you managed investment properties?

  Since 2001. When the real estate bubble burst in 2007, many real estate “sales” agents tried their hand at property management to supplement their shrinking brokerage income. Prior to that, they weren’t really interested in managing properties. When the sales market rebounds, will your “property manager” put back on their “sales” hat and put their focus on buyers and sellers, instead of your properties and tenants? This isn’t to say that someone who both manages and sells, or is new to the business, can’t be effective. It’s more about what the property manager really wants out of their business and what their focus is. You want someone who is dedicated to being a great property manager first and foremost.

• Are you Licensed in Texas?

  Yes! Texas requires all individuals that lease or manage properties to be a licensed real estate agent and be sponsored by a real estate brokerage. Surge Property Management LLC is the licensed Brokerage with Jay Hartley as the Broker of record and the owner/operator of Surge Property Management & Surge Real Estate Services. Texas License #9014987

• Can I reach you after hours?

  All client will have direct contact to their manager including their cell phone number. It is important to note that we all work traditional business hours but are available 24/7 for emergencies or urgent issues.

• Who holds the tenant security deposit?

  Your deposit is held in a trust account by Surge Property Management.